Tip 2: Invest in the Best Plumbing Software
Your plumbing business has plenty of room to grow, if you automate some tasks. Investing in the best plumbing software can make your business tasks easier, quicker and more accurate than ever. Rather than hiring more people to handle the different tasks of your business, you can boost your productivity with custom-built software. We recommend you choose the following software for your plumbing company:
SkyBoss is a cloud-based, mobile software that is specifically designed to streamline your plumbing business. This software has all the tools you need to take your plumbing business to new levels of performance and revenue. Its primary features include customizable price book, inventory management, plumber tracking and routing, task management, work orders, estimating, reporting, customer tracking, work orders and invoicing, as well as scheduling and dispatch.
The software also comes with a drag-and-drop calendar where you can choose specific plumbers and book them for certain tasks. It notifies you about open and unassigned tasks, and you can color code jobs for a visual reminder. Additionally, SkyBoss also offers you GPS tracking to empower you to plan the fastest routes and schedule the closest techs to work orders. Click here to learn more and Schedule a Free Demo with SkyBoss.
If you’re looking to grow your plumbing company and increase revenue, then you should invest in Service Titan. It is a cloud based platform that helps plumbing business owners handle all aspects of field service management, from scheduling to invoicing to sales. Service Titan has a particularly strong sales feature that allows plumbers in the field to make presentations to customers and close on the spot. This software is also ideal for dispatchers who have to handle a lot of calls and need more detailed information on customers right away rather than having to dig and pull the info out during the phone call. Click here to learn more and schedule a FREE Demo with Service Titan.
Tip 3: Have the Correct Management System
One of the hallmarks of any successful plumbing company is often the presence of a “Good Management System”. A good management system benefits every aspect of your plumbing company, including the executive, plumbers and customers. So, what does a good plumbing business management system entail?
A. Dispatchers:
Your dispatchers are critical to keeping your plumbing business running its best. Your company’s dispatcher plays an important role when it comes to keeping your plumbers performing at a high level and delivering awesome customer service on everything from emergency class to sales opportunities.
Thus, it is essential to make sure that you have the right dispatchers for your plumbing business. Whether your company relies on dedicated dispatchers or combines CSRs and dispatchers into one position, the people working in those roles should have the right skill set and customer service experience. Tony Gee knows the best strategies that make a successful plumbing dispatcher. Click Here for Free Dispatcher Training.
B. Plumbers:
Hiring the right plumbers is one of the most important and also painful parts of managing a plumbing business. Talented, experienced plumbers are becoming harder to find. However, with some planning and forward thinking, you can still find the best plumbers for your team. Our Plumbing Hiring Test can help you build an awesome team and take your plumbing business to the next level.
Once you have hired the right plumber, you need to train them to get bigger sales. Tony Gee can teach your plumbers how to esthetically turn a small plumbing job into a larger plumbing job to generate bigger invoices. Even if your plumbers don’t have good sales skills. Tony has trained thousands of plumbers on sales training and has also given sales training presentations for plumbers for PHCC. Tony Gee is an affiliate of PHCC of San Diego. Click Here for a Free Plumbing Sales Training. Schedule an Appointment With Tony Today.
C. Managers:
Your managers are a critical component of your management system. They are responsible for making sure that your plumbers are hitting the quotas and goals. Make sure you have a good manager as the success of your plumbing business will largely depend on his or her performance.
D. Pricing Your Plumbing Jobs:
The plumbing business is a business where literally time is money. That’s why you need to accurately forecast the time and efforts needed for the job in order to provide your customers with the right price. Estimates are golden when it comes to plumbers. One, they allow a customer to know what the plumbing job will cost. And two, having an accurate price estimate offers you an outline of how you can land the job over the competition.
Apart from providing estimates, you need to know how to set your rates. You should decide whether to offer a flat rate or hourly service to your clients. Most plumbers charge an hourly rate when facing a large job. The rate varies greatly depending on where you are looking. Ranges can go from $45 to $200 per hour, and the most common hourly charge is usually about $85 per hour. On the other hand, Flat Fees are best for smaller jobs.
E. Paying Your Plumbers:
Your plumbers are the heart of your plumbing business. They work so hard to keep your business thriving, and thus they deserve a pay. Click here to learn How Much to Pay Your Plumbers.
F. Weekly Training:
Make sure you set up a weekly training meeting with your plumbers to stay on top of sales. Tony Gee recommends training the entire staff a minimum of 1 day per week, for 1 hour per week. If you need help choosing a day, make it a Tuesday so you can catapult your plumbing plumbing company weekly, Mondays are usually busy at the office and that's why Tuesdays work best. Below is a list of 14 of the most popular topics that you can inject into your weekly meetings at your plumbing company:
These topics are not in any specific order, the goal is to make sure these weekly meetings happen. The easiest way to make this happen is to schedule these meetings in advance. Send out emails and text as reminders the day before the meeting and keep the weekly meeting consistent to make sure all the necessary staff members get educated and trained.
G. Financing:
One way to win big plumbing jobs is to offer your customers low monthly payments. The best way to offer financing to your customers is by connecting your plumbing company with a bank and having them as your in-house financing department. The company we recommend for plumber is Hearth. Click here to register for Hearth’s Plumber Financing!
Tip 4: Inspect What You Expect Daily
“Inspect what you expect'' is an old and familiar saying. It is also an operating philosophy that can result in good or bad outcomes depending on how you deploy it. You should make sure that you are inspecting the right things because looking at the wrong things can pose a threat to your plumbing business. Make sure you:
Perfect the systems and improve the culture, and you can cover all your bases.
Tip 5: Duplicate the Success
Every business owner understands that success in the industry lies in the power of duplication. After all, it is duplication that enables you to build a large plumbing business that doesn’t need you to do all the work yourself. So, duplicate your marketing efforts, hiring, training and sales for your plumbers.
Do you need help getting more plumbing leads? Strictly Plumbers Inc. is the ONLY plumbing marketing company started by a master plumber, and we have been helping plumbing owners like you grow their business and increase their revenue. After 15 years as a master plumber in San Diego, working for the most reputable companies in the industry, Tony Gee decided to pursue his passion for online marketing for plumbing owners. Click Here to schedule an appointment with Tony.
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